Privacy Policy
This Privacy Policy sets out the procedures for the collection, processing, use, storage, and protection of the personal data of users of yerevancakes.am, Yerevan Cakes customers, and individuals who contact us through the website, email, messaging applications, social media, or other communication channels.
Personal data is processed by Yerevan Cakes.
For questions related to the processing and protection of personal data, users may contact us using the contact details published on yerevancakes.am or by email at yerevancakes@gmail.com.
1. Personal Data We Process
When using the website, placing an order, or contacting Yerevan Cakes, we may collect and process the following data:
• first and last name;
• phone number;
• email address;
• delivery address;
• delivery or pickup date and time;
• information about the recipient if the order is placed for another person;
• information about selected products, fillings, designs, inscriptions, quantities, prices, and other order details;
• comments, preferences, and the content of correspondence with the customer;
• photographs, images, reference materials, designs, and other materials provided for the fulfilment of a custom order;
• information about the selected payment method, payment status, and transaction identifier to the extent necessary to confirm payment;
• technical information about website visits, including IP address, device type, operating system, browser, language, date and time of visit, pages viewed, actions performed on the website, referral source, cookies, and similar technologies;
• other information voluntarily provided by the user for placing and fulfilling an order or receiving a response to an inquiry.
Yerevan Cakes does not receive or store full bank card details, including the full card number, expiration date, or security code. Such information is processed by the relevant banks and payment service providers in accordance with their terms and privacy policies.
2. Purposes of Personal Data Processing
Personal data may be used for the following purposes:
• receiving, processing, confirming, and fulfilling orders;
• communicating with customers to coordinate order details;
• preparing custom cakes, desserts, and related products;
• arranging delivery or pickup;
• coordinating, processing, and confirming payments;
• delivering an order to the recipient specified by the customer;
• providing information about the status of an order;
• processing inquiries, questions, suggestions, and complaints;
• ensuring the operation of the website, shopping cart, and checkout page;
• saving the selected language and user settings;
• analysing website traffic and improving website performance;
• evaluating the effectiveness of promotional and advertising activities if the relevant tools are connected to the website;
• preventing misuse and ensuring website security;
• maintaining accounting and tax records;
• complying with the requirements of the legislation of the Republic of Armenia;
• handling potential disputes and protecting the rights and legitimate interests of Yerevan Cakes and its customers.
Personal data is not used for purposes incompatible with those for which it was collected without the user’s consent or another legal basis provided by applicable law.
3. Legal Grounds for Personal Data Processing
Personal data is processed on the basis of:
• the user’s consent;
• the user’s voluntary provision of personal data;
• the placement of an order and the need to use the provided data to confirm and fulfil that order;
• the user independently selecting the checkbox “I accept the Privacy Policy” during checkout;
• the need to comply with the requirements of the legislation of the Republic of Armenia;
• other legal grounds provided by applicable law.
Users independently decide whether to provide their personal data.
If a user does not provide the information necessary to place, pay for, prepare, or deliver an order, Yerevan Cakes may be unable to accept or fulfil that order.
4. Operations Performed with Personal Data
Personal data processing may include:
• receipt and collection;
• recording and entry into information systems;
• organisation and systematisation;
• storage;
• clarification and updating;
• use;
• transfer to service providers in the circumstances described in this Privacy Policy;
• restriction or blocking;
• anonymisation;
• deletion and destruction;
• other operations necessary to achieve the purposes stated in this Privacy Policy.
5. Cookies and Analytics
The yerevancakes.am website uses cookies and similar technologies to ensure the proper operation of the website, shopping cart, and checkout page, save the selected language and user settings, maintain security, analyse website traffic, and improve the quality of service.
Cookies may be used for:
• providing the website’s essential functions;
• saving products in the shopping cart;
• placing and processing orders;
• saving the selected language and user settings;
• preventing technical errors and misuse;
• analysing website visits and user interactions;
• identifying the pages and products that are most interesting to users;
• improving the structure, content, and usability of the website;
• evaluating the effectiveness of promotional and advertising activities.
The website may use Yandex Metrica and other analytics tools if they are connected to the website.
Such services may receive technical information about the user’s device, browser, IP address, referral source, pages viewed, and actions performed on the website in accordance with their own terms and privacy policies.
By using yerevancakes.am, the user confirms that they have read this Privacy Policy and the information regarding the use of cookies and analytics technologies.
Users may restrict or disable cookies in their browser settings and may also delete previously stored cookies. If essential cookies are disabled, certain website functions, including the shopping cart, saved settings, and checkout, may not function properly.
6. Disclosure of Data to Third Parties
Yerevan Cakes does not sell customers’ personal data or disclose it to third parties for independent use for purposes unrelated to fulfilling an order or operating the website.
Personal data may be disclosed only to the extent necessary to achieve the purposes of processing and only to the following categories of recipients:
• banks and payment service providers;
• delivery services and couriers;
• the order recipient specified by the customer;
• email, communication, and messaging services;
• technical, cloud, and hosting service providers that support the operation of the website;
• providers of website management and e-commerce systems, including the Wix platform;
• accounting and other professional service providers where necessary for the performance of their duties;
• analytics services if they are connected to the website;
• government authorities where disclosure is required by law or by a lawful official request.
Only the information necessary to perform the relevant task is disclosed to persons involved in fulfilling an order.
For example, a delivery service may receive the recipient’s name, phone number, address, and the delivery date and time.
7. Use of Foreign Services
The website may operate using foreign technical, hosting, payment, communication, or analytics services.
As a result, certain technical or personal data may be processed on servers located outside the Republic of Armenia.
Such processing is carried out to the extent necessary for the operation of the website, fulfilment of orders, and functioning of the relevant services, in accordance with applicable law and the privacy policies of the service providers used.
8. Photographs, Images, and Reference Materials
Photographs, images, reference materials, and other content provided by customers for the creation of a custom cake, dessert, edible print, topper, or other product are used to coordinate and fulfil the specific order.
If the provided materials depict other individuals, the customer confirms that they have the right to provide such materials for the fulfilment of the order.
Providing a photograph or other material for the fulfilment of an order does not itself constitute consent to its publication.
Photographs of customers, order recipients, children, or other identifiable individuals may be published on the website, social media, in advertising materials, or in the portfolio only with the customer’s separate consent.
Photographs of completed products may be used in the Yerevan Cakes portfolio provided that their publication does not disclose the personal data of the customer or other individuals without the appropriate consent.
9. Personal Data Retention Period
Personal data is retained only for the period necessary for:
• placing and fulfilling an order;
• communicating with the customer;
• processing inquiries and complaints;
• confirming payment;
• maintaining accounting and tax records;
• complying with legal requirements;
• resolving potential disputes and protecting legal rights.
Once the purposes of processing have been achieved, the data is deleted, destroyed, or anonymised, except where continued retention is required by law or necessary to fulfil legal obligations.
Data processed on the basis of consent is retained until the purposes of processing have been achieved, the necessary retention period has expired, or the user withdraws their consent, unless otherwise provided by law.
10. Protection of Personal Data
Yerevan Cakes takes reasonable organisational and technical measures to protect personal data against:
• accidental loss;
• unlawful or improper use;
• unauthorised access;
• disclosure;
• alteration;
• copying;
• restriction or blocking;
• destruction;
• other unlawful actions.
Access to personal data is granted only to persons who require it to fulfil an order, serve the customer, operate the website, or comply with legal obligations.
However, no method of transmitting data over the Internet or storing information electronically can guarantee absolute security.
11. User Rights
Users have the right to:
• obtain information about whether their personal data is being processed;
• learn the purposes and methods of data processing;
• obtain information about the categories of personal data being processed;
• learn the source from which the data was obtained;
• obtain information about the categories of persons to whom the data has been or may be disclosed;
• request the correction of inaccurate, incomplete, or outdated data;
• request the blocking or deletion of data that was obtained or processed unlawfully or is no longer necessary for the stated purposes;
• request the termination of data processing in cases provided by law;
• withdraw previously given consent;
• contact the competent government authority or a court if they believe their rights have been violated.
To exercise these rights, users may send a request to yerevancakes@gmail.com or contact Yerevan Cakes using the contact details provided on the website.
To protect personal data before fulfilling a request, Yerevan Cakes may ask the user to verify their identity and provide information that allows the relevant order or inquiry to be located.
12. Consent and Withdrawal Procedure
The user’s consent remains valid until the purposes of processing have been achieved, the necessary retention period has expired, or the consent has been withdrawn, unless another period is required by law.
The user may withdraw their consent by sending a request to yerevancakes@gmail.com or by using the contact details provided on the website.
After receiving the request, Yerevan Cakes will cease the processing based on the withdrawn consent and take measures to delete or destroy the relevant data in accordance with applicable law.
Withdrawal of consent does not apply to data that must continue to be retained or processed to comply with legal requirements, maintain accounting and tax records, fulfil an order that has already been placed, handle complaints, or resolve a dispute.
By placing an order and independently selecting the checkbox “I accept the Privacy Policy,” the user confirms that they have read this Privacy Policy and agrees to the processing of the personal data they have provided for the purposes of placing, confirming, paying for, preparing, and delivering the order, as well as communicating regarding its fulfilment.
13. Personal Data of Minors
If personal data is provided by a person under the age of 16, consent to the processing of such data must be provided by their legal representative where required by applicable law.
Yerevan Cakes does not intentionally collect personal data from minors without the involvement of their legal representatives.
14. Changes to the Privacy Policy
Yerevan Cakes may periodically update this Privacy Policy, including in the event of changes to applicable law, website operations, connected services, or data processing practices.
The current version of the Privacy Policy is published on yerevancakes.am and takes effect from the date of publication unless otherwise stated in the updated version.
Last updated: July 10, 2026.